Support services
With the ever increasing complexity of a modern revenue management and fare collection system, comprehensive training and expert support is very important. Scheidt & Bachmann has a global support and service team as well as a training team on hand to deliver it.
Through a dedicated Help Desk, Scheidt & Bachmann customers always have access to a fully networked support service that automatically directs any query to the right person to help.
Service management
Key to keeping a fare collection system operational is good service management, and Scheidt & Bachmann customers benefit from a well planned, flexible and experienced service management team.
Maintaining its own teams of experts both in the field and at its many in country bases, Scheidt & Bachmann is able to ensure that, whatever service package is chosen, well trained team members are on hand to deliver it.
Documentation
Within the Scheidt & Bachmann fare collection division there is a team dedicated to the creation and production of the wide range of documents that are available to support both the training courses and for post course reference and advice.
Our portfolio includes:
- User manuals
- Quick guides
- How tos
- Training material
Help Desk
At the heart of the FareGo service is the Help Desk. Through the Help Desk team, and their globally networked system, customers have immediate access to experts who can register queries, take direct or indirect action to deal with them and provide a regular update on progress, whilst there is also a web based direct access process that allows customers to see for themselves how their problems and requests are being progressed.
Help Desk team members can connect to a customer system to undertake remote diagnosis,and will make sure that the right actions are taken such as dispatch a service technician.
Training
Scheidt & Bachmann offers customers a wide range of courses to help their teams work effectively by adding specialist knowledge and expertise.
Our training portfolio offers:
- A wide range of different courses tailored to the needs of different user groups
- The opportunity to develop actual course content individually
- Professional trainers with longstanding expertise in their subject groups
- Modern and well equipped training rooms
- Training rooms equipped with the same devices as are to be found on the customers’s site
- Comprehensive and customer specific training material
- On-site training courses locally at the customer’s site
- Individually generated training videos (on request)
Scheidt & Bachmann operates both external courses for our customers and staff and internal course for our own employees.
This means that, at all times, customer staff are getting exactly the same training as that provided to Scheidt & Bachmann staff, either as new entrants learning the basics or more advanced courses as skills are developed and new systems and devices are introduced.
For more detailed information regarding the available courses and prices please download the training brochure in pdf-format here
Advice & guidance
The Help Desk is also providing advice and guidance of how to handle the FareGo products and any questions the Scheidt & Bachmann customers may have regarding the products. This assures that our customers always have a contact person for any questions you may have.
