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High performance of the software |
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To ensure the high operational reliability of the implemented software, Scheidt & Bachmann offers you a comprehensive Software Support. For this service the Help Desk is your contact point. The service consists of maintenance of the Scheidt & Bachmann software as well as verification and test of the third-party software. Updates of the Scheidt & Bachmann software will be delivered in average twice a year and for emergency situations patches will be made available. Available security patches and updates for the third-party software will be analysed and the compatibility will be verified. As an option we can also offer you software enhancements through pre-defined software packages. Our Software Support Agreement with lump sum prices simplifies also your cost planning.
Your advantage:
- High performance of the software
- Competent partner for any software questions
- Simple cost planning
 download the content of this page as pdf-file |
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SCOPE OF SERVICE |
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Service Level |
Description |
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Opening hours |
Monday to Friday: 08:00 to 18:00 (GMT+1) (exluding Bank Holidays) |
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Releases |
Twice a year |
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Patches |
For emergency situations as agreed |
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Third-party software |
Verification and Test (4 times a year) |
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Communication |
Telephone, E-Mail or Web-Portal |
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Response time (during the opening hours) |
Telephone calls: immediate answer |
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E-Mail & Web-Portal:
Immediate automatic anwer |
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Call Identification |
Unique Call ID for each question or fault notification |
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Softwareenhancement |
Offered as an option | | | |
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