Scheidt & Bachmann is a reliable partner in case of any failures of the devices. In those situations our experts are available via the Help desk and will use all applicable resources to solve the problem for you. In order to reduce the downtime of the devices and consequently minimize your loss of profit, we will handle your call as soon as possible and also use the potential of solving the call via remote login on your central server system as far as possible. For other cases the Help desk will dispatch a service technician to site. Test routines will be performed before the maintenance work is closed in order to secure your further operation of the device. All maintenance work will be documented according to our established maintenance reports. The prediction of remedial maintenance is difficult, especially from a cost point of view. In order to simplify this prediction work for you, we are offering a lump sum price per device which gives you a reliable overview for your cost planning.

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