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Our Help desk is pleased to take care of any questions or fault notifications from you. The Help desk is your primary and constant contact point and is also taking the role as interface between you as a customer and the different departments at Scheidt & Bachmann. In many cases the Help desk is also able to solve the problem via remote login on your central server system which minimizes the problem solving time. If maintenance at site is needed, the Help Desk will dispatch a service engineer for you. Through the use of unique Call Identifications (Call ID), you can receive information about the status of your enquiry promptly.
Your advantage:
- Competent Customer Interface
- Flexible and fast communication
- Smooth follow-up through unique call identification
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SCOPE OF SERVICE |
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Standard Service Level:
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Service Level |
Description |
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Opening hours |
Monday to Friday: 08:00 to 18:00 (GMT+1) (excluding Bank Holidays) |
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Communication |
Telephone, E-Mail or Web-Portal |
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Telephone Mailbox System |
Available outside the opening hours of the Help desk |
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Response time (during the opening hours) |
Telephone call: Immediate answer |
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Telephone Mailbox System:
Call-back in < 30 minutes |
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E-Mail & Web-Portal:
Immediate automatic answer |
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Call Identification |
Unique Call ID for each question or fault notification |
Extended Service Level:
As an option we can also offer you extended opening hours and people on call (up to 24/7) for emergency situations. | | |
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